Customer Services

At Hav it l Limited we endeavour to provide a very high level of customer service. If you have any questions or would like to find out information about shopping with Hav it Limited online please use the links below:

Product advice and help
For advice on your product call our sales advice line on 01189 269574
Or email by clicking enquiries@ihavit.com

Frequently asked questions
Check with our comprehensive Frequently Asked Questions section to see if yours has already been answered, click here to find out.

Security Issues
Hav it Limited have taken a number of precautions to ensure that your shopping experience is safe and secure, for further reassurance click here.

Order enquiries
If you have an enquiry about an order you have placed then please have your order number to hand and either phone 01189269574 quoting your order number or email at enquiries@Ihavit.com

Delivery enquiries
Hav it Limited deliver to the UK only (not including Jersey and Guernsey). For information on our free delivery and next day delivery options click here.

Cancellations
You have the right to cancel the order at any time prior to the confirmed delivery date free of charge.
If you cancel your orders within 7 working days following receipt of the products and meet all the necessary terms and conditions we will refund your money within 30 days of cancellation. Before cancelling your order we would like to advise you of the relevant terms and conditions. Please click here to read these terms and Conditions and be able to proceed to cancel.

Returns & Refunds Procedure
Click here for full Returns information

Please Note:
If you do wish to send us an email please provide as much information as possible to help us with your enquiry, it is important for you to include your name and order number if your enquiry is regarding an existing order.
We endeavour to answer all e-mails by next working day, however during busy periods emails may not be answered within this time. If you enquiry is of an urgent nature, please contact us by telephone.